iManage Wins KMWorld 2021 Readers’ Choice Award: Best Document Management

The world of knowledge management continues to expand with the steady influx and evolution of innovative products and technologies to help organizations extract the right information for use by the right people at the right time. The value of knowledge management solutions and services is reflected in growth projections for the global knowledge management market, which was valued at about $206.9 billion in 2016 and is expected to reach more than $1,232 billion by 2025, representing a compound annual growth rate of more than 22%, according to Zion Market Research.

In this issue, KMWorld magazine announces the winners of the 2021 KMWorld Readers’ Choice Awards. The categories for competition were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

With the diverse array of knowledge management products, services, and technologies to consider, and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, including white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers’ Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

Although we are presenting the winner in each category, it is only fair that we also showcase the two finalists since often the competition was close. Congratulations to all and thanks to everyone who submitted nominations and voted!

KMWorld 2021 Readers’ Choice Awards: Best Document Management

WINNER: iManage

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KMWorld 2021 Readers’ Choice Awards: Best Business Process Management

WINNER: Kofax

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KMWorld 2021 Readers’ Choice Awards: Best Cognitive Computing and AI

WINNER: ABBYY Vantage

FINALISTS:

Franz AllegroGraph

Smartlogic

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KMWorld 2021 Readers’ Choice Awards: Best Collaboration

WINNER: Google

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KMWorld 2021 Readers’ Choice Awards: Best Compliance and Information Security

WINNER: FTI Technology Data Governance Solutions for Privacy and Compliance

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KMWorld 2021 Readers’ Choice Awards: Best Content Management/Services

WINNER: OpenText

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KMWorld 2021 Readers’ Choice Awards: Best Customer Experience and Support

WINNER: Smartlogic